Our absolute priority is to offer the safest service possible to customers, riders and restaurants and we have taken a number of important actions to ensure we deliver food safely for everyone

The right to cancel or return does not apply to our products due to their perishable nature.  

We take the greatest care over your order. If, despite our care, you should have any complaint about our products after receiving your order, the requests will be dealt with on a case by case basis.

In any case, the buyer undertakes to inspect the goods immediately upon receipt to ensure they are complete and in good condition. Any complaints about the quality and completeness must be sent within 24 hours after delivery, otherwise delivery will be deemed accepted. If you have a complaint, please send a photograph of the product by email to caviar@caviarartisan.com.